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FAQ

Common questions

Answers about our work, platforms, process and what happens next.

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01

About Burgundy


What is Burgundy?
Burgundy is a founder-led web design and development studio in Bangalore. We design, build and improve websites on Webflow and Shopify.

What does founder-led mean?
Pranay stays involved from the first conversation through the key decisions and launch. Specialists join where the project needs them.

Who works on my project?
Pranay leads the engagement. The people doing specialist work join the project when their expertise is needed.

How is Burgundy different from other Webflow or Shopify studios?
We keep a focused project list and go deeper into the strategy, content, UX, design and development a website needs.

Where is Burgundy based?
Bangalore, India. We work with teams in India and internationally.

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02

Platforms


Why Webflow and Shopify?
They are the platforms we know best. Webflow suits many business and content websites; Shopify is built for ecommerce.

Do you build on WordPress, Wix, Squarespace or Framer?
Our new builds focus on Webflow and Shopify. We can review an existing site on another platform if you are considering a move.

Can you build a custom React or Next.js website?
Webflow and Shopify are our core platforms. If a website needs custom functionality or an integration, we assess that requirement as part of the project. A standalone application would need a separate decision and scope.

Can Webflow and Shopify work together?
Yes, when a business has distinct content and commerce needs. We recommend both only when the added complexity serves a clear purpose.

Which platform is right for us?
If selling products is central, Shopify is usually the starting point. For a business or content-led website, we usually assess Webflow first.

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03

The Work


What does Burgundy handle?
We can cover website strategy, messaging, content structure, UX, design, Webflow or Shopify development, QA and launch. Your proposal defines the exact scope.

Can you help with branding?
We can clarify how your business is presented on the website. Brand identity work can be scoped when needed; it is not included automatically in every build.

Can you help with website content?
Yes. We can plan the content structure, clarify messaging and develop agreed website copy. The extent is set in the project scope.

Can you help with photography or video?
We can identify the assets a website needs and help direct their use. Production can be scoped with a specialist where required.

Is SEO included?
Relevant on-page and technical SEO foundations can be part of the website build. Ongoing SEO work has a separate scope.

Do you run ads or social media?
No. Our work is focused on websites.

Can you build from our existing design?
Yes, after reviewing it for usability, responsiveness and technical feasibility.

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04

Process


How long does a website project take?
It depends on content, page count, functionality and feedback. We agree on a schedule after the scope is clear.

What happens at the start?
We clarify your business, audience, goals and what the website needs to do before design begins.

What happens during discovery?
We review the existing website where relevant, gather requirements and work through the structure and content the new site needs.

How involved will our team need to be?
We need your knowledge, content inputs and feedback at agreed stages. We manage the work between those decisions.

What happens after launch?
We hand over the website and address issues during the support period agreed in your proposal. WebOps is available for ongoing improvements.

What if we need to pause?
We review the work completed and agree on how the pause affects the schedule before setting a new start date.

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05

Pricing


How do you price projects?
We price against an agreed scope. Your proposal sets out the deliverables, fee and payment schedule before work begins.

What is the minimum project size?
Our website projects start at $5,000. The final fee depends on the agreed scope.

Can the scope be adjusted to fit a budget?
Often, yes. We can discuss which deliverables belong in this phase and which can wait.

Do you offer staged payments?
The payment schedule is set out in the proposal before the project begins.

What is included in a quote?
The proposal lists the work, deliverables, responsibilities and support period for your project.

Are there costs outside the quote?
Platform subscriptions, third-party tools and separately scoped production may add costs. We identify these before work begins where known.

Can the project cost change?
The agreed fee covers the agreed scope. We discuss the cost and timeline of additional work before starting it.

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06

The Audit


What is the Burgundy Audit?
A structured review of your website’s content, UX, SEO and performance, ending with findings and priorities.

Is the Burgundy Audit free?
The current audit offer is free. We confirm what will be reviewed before starting.

Do we have to work with Burgundy afterwards?
No. You can use the findings with your own team or another partner.

How long does it take?
We usually share the findings within 2–3 working days after receiving everything we need to review the website. If the site requires a little more time, we’ll let you know upfront. 

Can I share the findings with my team?
Yes. The findings are yours to use when deciding what to do next.

Can you audit a website on another platform?
We can assess an existing website when a move to Webflow or Shopify is under consideration. We’ll confirm the review scope first.

Does an audit always lead to a rebuild?
No. It may point to focused content, UX or technical improvements instead.

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07

WebOps


Do I need WebOps after launch?
No. WebOps is an option when your website needs regular updates and improvements.

What can WebOps cover?
Agreed content, UX, SEO, performance, design and development work on Webflow or Shopify.

What sits outside WebOps?
A complete rebuild, migration or larger piece of work is usually scoped as a separate project.

How long is the commitment?
We set out the duration of six-months, monthly capacity and working rhythm before WebOps begins.

Can I come back only when I need something?
Yes. For occasional changes, we can discuss a focused project subject to availability.

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08

Migrations


What does a migration involve?
We review what should move, map content and URLs, plan redirects, rebuild on the agreed platform and test before launch.

Can you migrate WordPress to Webflow?
Yes, where Webflow fits the website’s needs. We review the existing content, CMS and URLs before scoping the move.

Can you move another ecommerce store to Shopify?
We can assess the products, content, integrations and data that need to move before confirming the scope.

How do you protect SEO?
We map URLs, plan redirects, carry over relevant content and metadata, and check the new site after launch. Rankings cannot be guaranteed.

Will the website be offline?
The existing site can usually remain live while the new one is built. We plan the final switch to minimise disruption.

Can you move Shopify to Webflow?
If ecommerce remains central, Shopify will usually stay the commerce platform. Webflow may have a role for separate content or marketing needs.

Can you move Webflow to Shopify?
Yes, if the website has become commerce-led and Shopify is the better fit. We assess the content and new store requirements first.

Does everything get migrated?
We agree on what moves, what changes and what is left behind before the migration starts.

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09

Working together


What do you need from our team?
Access to the right people, content and assets, plus consolidated feedback and approvals at agreed stages.

Who will I speak with?
Pranay stays involved in the key conversations. Specialists may join when their part of the work is being discussed.

Do you sign NDAs?
We can review an NDA when a project requires one.

Can you work with our designer or developer?
Yes. We agree on responsibilities and handoffs before the work begins.

Can you work alongside our agency?
Yes, when each team’s role and decision-making responsibility are clear.

Do you work with clients outside India?
Yes. Burgundy works remotely with teams in India and internationally.

What if Burgundy isn’t the right fit?
We’ll say so early and explain where another platform or specialist may be better suited.

Where can I see your work?
See the Work page for selected projects. Full case studies will be added as they are ready.



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